Cancellation & Refund Policy

Business: Kaimeva, operator of Household Excellence Academy (HEA).

Effective date: 28 October 2026.

Pre-order delivery date

The Hygiene & Professionalism course is a digital product offered for pre-order. Course access is scheduled for 10 December 2026. Access will be sent by email to the buyer on that date.

When a refund is available

A full refund is available only if the course is not delivered by the stated delivery date. If this happens, the buyer will receive a full refund and will still receive course access when the course launches.

When a refund is not available

Refunds are not available for a change of mind, including where a buyer decides they no longer want the course after placing an order.

How to request a refund

Contact Kaimeva using the details on the Contact Us page. Include the buyer's name, purchase email and order or transaction reference if available so we can locate the payment.

Processing time and method

Once refund eligibility is confirmed, refunds are processed to the original payment method within 7 working days. The time taken for the amount to appear in the account may also depend on the buyer's bank or payment provider.

Questions

For questions about a payment or refund request, please contact us before submitting a duplicate payment.